Privacy Policy

Privacy Policy

BestComfort Link Global Limited
Trading as: BestComfort Global
Company Registration Number: RC 8514830
Website: https://bestcomfortglobal.com
Effective Date: 3 November 2026

1. Introduction

At BestComfort Global, we recognise the importance of protecting your personal information and respecting your privacy.

This Privacy Policy explains how BestComfort Link Global Limited collects, uses, stores, shares and protects personal information when you visit our website, contact our team, book a consultation or use our education consultancy and travel-related services.

We aim to handle personal information responsibly and in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 and, where applicable, the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018.

Please read this policy carefully before providing personal information.

2. Who We Are

BestComfort Link Global Limited is a registered business providing educational consultancy and travel-related assistance.

Our services include:

  • Guidance on UK university and programme selection.

  • Applications for MSc, MRes, MPhil and PhD programmes.

  • Undergraduate study guidance where applicable.

  • University admission and documentation assistance.

  • Student visa application preparation guidance.

  • Pre-departure information and support.

  • Flight booking assistance.

  • Hotel reservations and vacation travel services.

Nigeria Office:
Plot CR1, Ohanagorom Crescent, Nike, Enugu East, Enugu, Nigeria.

UK Contact Location:
Glandford Way, Romford, London, RM6 4UG.

Email: support@bestcomfortglobal.com
WhatsApp: +44 7723 022805

For questions about the handling of your personal data, please contact us through the email address above.

3. Personal Information We May Collect

Depending on how you interact with us and which services you request, we may collect:

Personal and contact details: Full name, email address, telephone number, country of residence, nationality and other information you voluntarily provide.

Educational information: Academic qualifications, certificates, transcripts, course preferences, employment experience, personal statements, references and research proposals where relevant.

Identity and application documents: Passport information, identification documents and other supporting records required for university admission, visa preparation or travel arrangements.

Financial information: Tuition budgets, deposit information, evidence of funds and payment-related information where necessary for the service requested.

Travel information: Travel dates, destinations, passenger information, accommodation preferences and booking requirements.

Communication records: Information submitted through consultation forms, emails, WhatsApp messages, telephone conversations and other service enquiries.

Technical information: Information that our website systems or authorised service providers may collect, such as IP addresses, browser details, device information, cookies and website usage data.

We aim to collect only the information reasonably necessary for the relevant purpose.

4. How We Use Your Information

We may process your personal information for the following purposes:

  1. Responding to your enquiries and consultation requests.

  2. Assessing your educational preferences and application requirements.

  3. Helping you identify suitable universities and academic programmes.

  4. Preparing and supporting admission applications.

  5. Providing documentation and Student visa preparation guidance.

  6. Communicating with universities and relevant service providers on your behalf, where authorised.

  7. Supporting flight, hotel and other travel arrangements.

  8. Managing bookings, service communications and payments.

  9. Maintaining administrative and transaction records.

  10. Protecting our website and services against misuse, fraud and security threats.

  11. Improving our website and customer experience.

  12. Sending service updates and, where legally permitted, marketing communications.

We do not intend to use your personal data for purposes that are incompatible with the reasons for which it was collected.

5. Legal Grounds for Processing

Where applicable data protection law requires a lawful basis, our processing may rely on:

Consent: Where you have provided valid consent for a particular activity, such as optional marketing communications.

Contractual necessity: Where processing is necessary to provide a service you requested or to take steps before entering into a contract.

Legal obligations: Where we must retain or disclose information to comply with applicable laws or lawful requests.

Legitimate interests: Where necessary for appropriate business administration, service improvement or security, provided those interests are not overridden by your rights and freedoms.

Where information requires additional legal protection, we will identify an appropriate legal basis and any applicable additional conditions before processing it.

6. Sharing Your Information

Depending on your requested service, we may need to share relevant information with third parties, including:

  • Universities, colleges and educational institutions.

  • Authorised admission and application platforms.

  • Travel agencies, airlines, accommodation providers and booking partners.

  • Website hosting, communication and technology service providers.

  • Professional advisers and payment service providers.

  • Government agencies, immigration authorities or regulators, where required or appropriately authorised.

We aim to limit disclosure to information reasonably necessary for the relevant service.

We do not sell your personal information to advertisers or unrelated third parties.

Where we use service providers to process information on our behalf, we seek appropriate contractual and security protections.

7. International Data Transfers

Our services may involve applicants, institutions, partners and technology providers located in different countries.

For example, an application to a UK university may require relevant academic and identity documents to be transferred from Nigeria or another country to an institution in the United Kingdom.

Where applicable law requires safeguards for international transfers, we will assess and apply the appropriate lawful transfer mechanism and protections.

You may contact us for further information about international transfers relevant to your data.

8. Personal Data Security

We take the security of personal information seriously.

Our objective is to implement reasonable technical and organisational protections appropriate to the information we process, including access controls, responsible document handling and measures to reduce unauthorised access, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage clients to use appropriate care when sending sensitive documents electronically.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, contractual and dispute-resolution requirements.

Retention periods may differ according to the type of information, the service requested, ongoing applications and any statutory recordkeeping obligations.

When personal information is no longer required, we aim to securely delete or anonymise it, subject to applicable legal requirements.

You may contact us for further information about the retention period relevant to a particular category of your personal data.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain security, remember settings and, where configured, measure website performance.

Some third-party services integrated into our website may also use cookies or related technologies.

Where consent is required for non-essential cookies or tracking technologies, we will seek that consent before using them.

You can manage cookies through your browser and, where available, our website’s cookie preference controls.

Disabling certain cookies may affect website functionality.

11. Marketing Communications

If you subscribe to updates or otherwise agree to receive marketing communications, we may contact you about relevant services, programmes or announcements.

Where another lawful basis permits marketing, we will comply with the applicable rules and provide appropriate choices.

You can request to stop receiving marketing communications at any time by contacting us at support@bestcomfortglobal.com or using any unsubscribe option provided in the communication.

Opting out of marketing does not prevent us from sending essential communications about services you have requested.

12. Your Data Protection Rights

Depending on your location and the applicable data protection law, you may have rights to:

  • Be informed about how your personal information is used.

  • Request access to personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information in applicable circumstances.

  • Request restriction of certain processing activities.

  • Object to processing in applicable circumstances.

  • Request transfer of eligible information.

  • Withdraw consent where processing depends on consent.

  • Challenge certain qualifying automated decisions and request human involvement.

These rights are subject to the conditions and exceptions established by applicable law.

You may object to the processing of your personal data for direct marketing at any time.

To submit a privacy-related request, email support@bestcomfortglobal.com.

We may need to verify your identity before fulfilling a request.

13. Children’s Personal Information

Some educational or travel services may involve applicants who are under the age of 18.

Where personal information relating to a child is processed, we will seek any parental or guardian involvement, authorisation and safeguards required by applicable law.

We do not intend to collect children’s personal information unnecessarily.

14. Third-Party Websites and Services

Our website may contain links to universities, government websites, travel providers, social media platforms and other external services.

These organisations operate under their own privacy policies and practices.

We encourage you to review the privacy information of third-party services before submitting personal data to them.

BestComfort Global is not responsible for the independent privacy practices of websites or organisations outside our control.

15. Automated Decision-Making

Our aim is to provide personalised guidance based on each client’s circumstances.

University admission, immigration and travel-related decisions may be made by independent institutions and authorities according to their own procedures.

Where we introduce any solely automated decision-making that has legal or similarly significant effects on individuals, we will provide the information and protections required by applicable law.

16. Complaints and Regulatory Authorities

If you have concerns about how we handle your personal information, please contact us first so we can investigate your request.

Where applicable, you may also lodge a complaint with the relevant data protection supervisory authority.

Nigeria Data Protection Commission (NDPC)
Website: https://ndpc.gov.ng

UK Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

Your ability to lodge a complaint with a particular authority depends on the relevant legal and jurisdictional circumstances.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable legal requirements.

When changes are made, we will publish the updated version on this page and revise the effective date.

Where required by law, we will provide additional notice of significant changes.

18. Contact Us

For privacy concerns, requests relating to your personal information or questions about this policy, please contact:

BestComfort Link Global Limited
Registration Number: RC 8514830
Email: support@bestcomfortglobal.com
WhatsApp: +44 7723 022805
Website: https://bestcomfortglobal.com

Nigeria Office: Plot CR1, Ohanagorom Crescent, Nike, Enugu East, Enugu, Nigeria.

UK Contact Location: Glandford Way, Romford, London, RM6 4UG.

Last updated: 3 November 2026.